Customer Service

Contact us here.

Ordering

How can I check the status of my order?
Log into My Account and you will see a list of your recent orders. Click the View Order link to view the details of an order. If an item on your order has shipped from our warehouse you will see a Shipments tab. Click this link to view the shipment(s) associated with your order along with any relevant tracking information.

Please note that we sell select items that ship directly from our retail partners and we are unable to provide shipment and tracking details in your My Account for those items.

What payment options do you accept?
We currently accept MasterCard, Visa, American Express and Discover.

Refunds and Exchanges

What is your return and/or exchange policy?
Your satisfaction is our top priority, which is why we're happy to offer Friction-Free Returns. If, for any reason, you are not 100% satisfied with your purchase of a physical product, you may return it for a full refund, credit or exchange of the product purchase price at any time. It's that simple! No hoops to jump through and no strings attached!

Digital products, downloads, course offerings, and video purchases are not covered under the Friction-Free Return Policy. However, if the product is defective or you are not satisfied with quality of the item purchased, please do contact us.

American Astronomical Society C/O ShipBob, Inc
12400 Fox River Road
Twin Lakes, WI, 53181
Phone: (844) 474-4726
Email: support@shipbob.com

Be sure to include a copy of your receipt or packing slip with your return to ensure proper credit is given. If you have questions regarding a return, our customer service team is happy to assist you. Our customer service team is available via our convenient contact form.

What should I do if I have purchased a magazine from a bookstore or other retailer and am not satisfied?
Returns directly to the publisher can only be accepted if the product was purchased directly from the publisher. Any other return should be made directly with the retailer from whom you purchased the product.

Shipping Rates and Delivery Times

Orders are shipped within 2-4 business days

US Shipping
$7.50 up to 10lbs and $10.50 over 10lbs of product
Delivery within 7 to 10 business days

International Shipping
$15.50 up to 10lbs and $25.50 over 10lbs of product
Delivery within 4-6 weeks

Products that ship from our retail partners may have additional shipping charges

Safe & Secure Shopping

ShopatSky.com takes your security seriously and takes steps to protect your personal information. Our store uses Secure Sockets Layer (SSL) encryption technology when transmitting your order and payment information.

Sales Tax

Will sales tax be applied to my order?
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers.